Everything you need to know before booking your room.
What time is check-in? Is parking available? Can I store my luggage? We’ve answered the most common questions guests have before booking. The clearer everything is, the easier it is to decide—and pack.
Is the front desk open 24 hours?
Yes, our reception is available 24 hours a day to assist you.
Can you store my luggage if I arrive early or leave after check-in/out time?
Yes, we offer luggage storage free of charge, even if you wish to leave your bags until your return.
Is smoking allowed in the hotel?
Smoking is only allowed in designated areas. It is not permitted inside the rooms.
Are pets allowed?
No, unfortunately pets are not allowed on the property.
Is breakfast included?
We offer continental and American breakfast at an additional cost, served from 7:00 to 10:00 a.m.
What type of beds are available?
We have rooms with single, double and triple beds. Some rooms have the option of additional beds upon request.
Can I request an extra bed?
Yes, an extra bed can be added in some rooms for an additional cost, subject to availability.
Can children share a bed with their parents?
Yes, children under 5 years old can share a bed with their parents free of charge.
Do you have triple or family rooms?
Yes, we offer triple rooms, ideal for families or small groups.
Does the hotel have an elevator?
No, the hotel has 4 floors and does not have an elevator.
Are there rooms for guests with reduced mobility?
Yes, we offer rooms located on the first floor, suitable for guests with limited mobility.
Is staff available to help with luggage?
Yes, our staff is available 24/7 and can assist with luggage at any time.
Are there restaurants near the hotel?
Yes, there is a mall just 5 minutes away with several dining options. Nearby, you’ll also find a restaurant strip offering grilled chicken, Asian food (Chifa), pizzerias, seafood, Peruvian cuisine, and much more.
How do I book a tour?
You contact us via WhatsApp, phone call, or the contact form. We guide you through the whole process until the itinerary is confirmed.
How far in advance should I book?
We recommend at least 7 days in advance, but write to us and we’ll check availability.
How long does planning take?
Within 48 hours you’ll have everything ready: itinerary, confirmation, and green light to travel.
How do I know my booking is confirmed?
You’ll receive a confirmation message on WhatsApp or Email with all the tour details.
What are the check-in and check-out times?
Check-in is at 2:00 p.m. and check-out is at 12:00 p.m.
Can I request early check-in or late check-out?
Yes, for an additional cost of US$30.00, you can check in from 8:00 a.m. or check out until 6:00 p.m.
What is the cancellation policy?
You can cancel without penalty if done 7 days in advance for individual bookings or 20 days in advance for group bookings. After that, cancellation fees apply depending on the reservation type.
What happens if I don’t show up?
In case of no-show on the day of your reservation, the first full night plus 18% of IGV will be charged.
What payment methods are available?
We accept international bank transfers (to our U.S. accounts) and local transfers. We can also generate personalized payment links.
Can I pay with cash or card?
Yes, you can pay in cash or by credit/debit card. We also offer secure payment links, ideal for group bookings.
Can I pay online with a card?
Yes. Just let us know your preferred payment method, and we’ll send you a secure payment link.
Are taxes included in the prices?
Yes, all our prices include taxes. However, bank fees or international transfer charges must be covered by the client.
How can I contact you?
You can write us by WhatsApp or email. Our response time is immediate.
Do you offer support in English?
Yes, our team includes English-speaking staff for assistance and customer service.
Can I speak to someone before booking?
Yes, of course you can. We can schedule a 20-30 minute call to discuss your expectations and help you plan your ideal trip.
Are you available on weekends?
Yes, we attend from Monday to Sunday, especially by WhatsApp for faster service.